Our 24-hour cancellation policy explained.
Clear guidelines for cancellations and rescheduling.
Thank you for choosing our services! We understand that sometimes plans change, and we aim to accommodate our clients as best we can. To ensure the smooth running of our operations and to provide the best service to all our customers, we have implemented the following 24-hour cancellation policy:
Clients must notify us of any cancellations at least 24 hours before their scheduled appointment or booking.
Cancellations must be communicated directly to our designated cancellation contact via phone or email and not texts as they sometimes not send.
Cancellations made within the 24-hour period prior to the scheduled appointment will be considered late cancellations.
In the event of a late cancellation, a fee equivalent to the full amount of the service cost will be charged.
Failure to attend a scheduled appointment without prior notice will result in a no-show fee equivalent to full amount of the service cost.
Clients are welcome to reschedule their appointments within the 24-hour window without incurring any additional fees, provided that the new appointment time is available.
We encourage clients to confirm their appointments in advance to avoid any misunderstandings and to ensure that our schedules align.
We reserve the right to review and revise this cancellation policy periodically to ensure its effectiveness and relevance to our business operations. Any updates will be communicated to our clients in a timely manner.
By booking our services, clients acknowledge and agree to abide by the terms and conditions of this 24-hour cancellation policy. We appreciate your cooperation and understanding, and we look forward to serving you. If you have any questions or concerns regarding this policy, please don't hesitate to contact us.
We're here to help clarify our cancellation policy. Get in touch with our team for any questions or to book your appointment.