Cancellation Policy

Notice Period

Please give us at least 24 hours' notice if you need to cancel or reschedule your appointment.

How to Cancel or Reschedule

You can let us know in whichever way suits you best:

• Call us on 01908 713 973. Our phone line is answered day and night by our assistant.
• Email us at contact@red-physiotherapy.co.uk.
• Send us a WhatsApp message.
• Use the cancellation link in your confirmation or reminder email.

Late Cancellations

A late cancellation is when an appointment is cancelled or moved with less than 24 hours' notice.

No Shows

A no show is when you don't attend your appointment and haven't let us know beforehand.

Late Cancellation and No Show Fee

A fee of £28 applies to every late cancellation and every no show. We'll send you a secure payment link so you can pay it quickly and easily.

When the Fee Is Waived

We'll only waive the £28 fee if:

• you rebook your appointment for later the same day or the next day, or
• you have a genuine emergency, such as sudden illness, a hospital admission, a bereavement or an accident.

If something unexpected happens, please get in touch as soon as you can and we'll do our best to help.

Private Health Insurance and Medico Legal Patients

If your treatment is funded by a private health insurer or managed through a medico legal case manager, their own cancellation rules may also apply. Some insurers, for example TPN, don't cover late cancellation or no show fees, so in those cases the fee is payable by you.

Confirmation

We encourage clients to confirm their appointments in advance to avoid any misunderstandings and to ensure that our schedules align.

Policy Review

We reserve the right to review and revise this cancellation policy periodically to ensure its effectiveness and relevance to our business operations. Any updates will be communicated to our clients in a timely manner.