Cancellation policy

Thank you for choosing our services! We understand that sometimes plans change, and we aim to accommodate our clients as best we can. To ensure the smooth running of our operations and to provide the best service to all our customers, we have implemented the following 24-hour cancellation policy:

1. Cancellation Period: Clients must notify us of any cancellations at least 24 hours before their scheduled appointment or booking.
2. Communication: Cancellations must be communicated directly to our designated cancellation contact via phone or email and not texts as they sometimes not send.
3. Late Cancellations: Cancellations made within the 24-hour period prior to the scheduled appointment will be considered late cancellations.
4. Late Cancellation Fee: In the event of a late cancellation, clients may be subject to a cancellation fee equivalent to full amount of the service cost. This fee compensates for the inconvenience caused and the loss of opportunity to offer the appointment slot to another client.
5. Exceptions: We understand that emergencies and unforeseen circumstances may arise. In such cases, we encourage clients to communicate with us as soon as possible to discuss their situation. We reserve the right to waive the cancellation fee at our discretion for genuine emergencies.
6. No-show Policy: Failure to cancel an appointment and not showing up without prior notice will result in a no-show fee equivalent to full amount of the service cost.
7. Rescheduling: Clients are welcome to reschedule their appointments within the 24-hour window without incurring any additional fees, provided that the new appointment time is available.
8. Confirmation: We encourage clients to confirm their appointments in advance to avoid any misunderstandings and to ensure that our schedules align.
9. Policy Review: We reserve the right to review and revise this cancellation policy periodically to ensure its effectiveness and relevance to our business operations. Any updates will be communicated to our clients in a timely manner.

By booking our services, clients acknowledge and agree to abide by the terms and conditions of this 24-hour cancellation policy. We appreciate your cooperation and understanding, and we look forward to serving you. If you have any questions or concerns regarding this policy, please don't hesitate to contact us.