We value your feedback and are committed to
resolving any concerns promptly and fairly.
At RED Physiotherapy, we are committed to providing the highest quality of care to all our patients. We value your feedback and take all complaints seriously. If you have any concerns about the service you have received, we encourage you to let us know so we can address the issue promptly and improve our services.
If you wish to make a complaint, please contact us via email at:
daniel@red-physiotherapy.co.ukPlease include as much detail as possible about your concern, including dates, times, and the names of any staff members involved, so we can investigate thoroughly.
We will acknowledge receipt of your complaint within 3 working days. This acknowledgement will confirm that we have received your complaint and provide you with a reference number for future correspondence.
We will conduct a thorough investigation into your complaint. This may involve reviewing relevant records, speaking with staff members, and gathering any additional information needed to fully understand the situation.
We aim to provide a full written response to your complaint within 20 working days. If the investigation is likely to take longer, we will keep you informed of our progress and provide an estimated date for our response.
Our response will outline the findings of our investigation, any actions we have taken or plan to take, and any changes we will implement to prevent similar issues in the future. We are committed to learning from complaints and using them to improve our services.
If you are not satisfied with our response, you may escalate your complaint to the Health and Care Professions Council (HCPC), the regulatory body for physiotherapists in the UK. You can contact them via their website at www.hcpc-uk.org.
All complaints are treated in the strictest confidence. Your personal information will only be shared with those directly involved in investigating and resolving your complaint.
Making a complaint will not affect the quality of care you receive from us. We are committed to treating all patients fairly and with respect, regardless of whether they have made a complaint.
We appreciate you taking the time to share your concerns with us. Your feedback helps us improve our services and provide better care for all our patients. If you have any questions about our complaints procedure, please don't hesitate to contact us.
We're here to help with any concerns or questions you may have. Get in touch with our team and we'll be happy to assist.