Privacy Policy

Our contact details

The type of personal information we collect

We currently collect and process the following information:

1. Full name, DOB, phone number, email, full address and medical records.
2. Videos and images of customers for Security, Case Studies and Social Media Purposes.

How we get the personal information and why we have it

Most of the personal information we process is provided to us directly by you for one of the following reasons:

• We collect data as this is a legal requirement for medical records.
• We use the information that you have given us to register you on our online system which we use www.cliniko.com.
• We never share this information unless you explicitly instruct us to do so.

Under the UK General Data Protection Regulation (UK GDPR), the lawful bases we rely on for processing this information are:

• (a) Your consent. You can remove your consent at any time. You can do this by contacting 01908 713973
• (c) We have a legal obligation.

Video is used for security and Case Studies for Social Media purposes. We will ask for your consent every time to post any videos or pictures of yourself.

How we store your personal information

Your information is securely stored on our secure online medical system (www.cliniko.com) and on our official email address (contact@red-physiotherapy.co.uk) being an encrypted email address.

Your Videos are stored on a secured Cloud Storage and on business mobile phones which are password protected.

We keep your full name, DOB, phone number, email, full address and medical notes for unlimited time unless expressly requested to delete data. We will then dispose your information by deleting patient file.

Your data protection rights

Under data protection law, you have rights including:

• Your right of access – You have the right to ask us for copies of your personal information.
• Your right to rectification – You have the right to ask us to rectify personal information you think is inaccurate. You also have the right to ask us to complete information you think is incomplete.
• Your right to erasure – You have the right to ask us to erase your personal information in certain circumstances.
• Your right to restriction of processing – You have the right to ask us to restrict the processing of your personal information in certain circumstances.
• Your right to object to processing – You have the the right to object to the processing of your personal information in certain circumstances.
• Your right to data portability – You have the right to ask that we transfer the personal information you gave us to another organisation, or to you, in certain circumstances.

You are not required to pay any charge for exercising your rights. If you make a request, we have one month to respond to you.

Please contact us at contact@red-physiotherapy.co.uk, 01908 713973, 39A Elba Gate, Newton Leys, Bletchley, Milton Keynes MK3 5QX if you wish to make a request.

How to complain

If you have any concerns about our use of your personal information, you can make a complaint to us at contact@red-physiotherapy.co.uk.

You can also complain to the ICO if you are unhappy with how we have used your data.