Frequently Asked Questions

Question 1

What is RED Physiotherapy?

Accepted Answer

RED Physiotherapy is a family-run physiotherapy clinic providing expert care in Milton Keynes, Northampton and Towcester. We specialise in personalised, evidence-based treatment that listens, cares, and delivers real results. Our approach combines hands-on manual therapy, targeted exercises, comprehensive rehabilitation programs, advanced Shockwave therapy, and electric muscle stimulation therapy.

Question 2

Where are your clinics located?

Accepted Answer

We have three main locations:

• RED Physiotherapy Newton Leys - 39 Elba Gate, Newton Leys, MK3 5QX

• RED Physiotherapy Northampton - Dallington Fitness, Poyntz Ln, NN5 7TZ

• RED Physiotherapy Towcester - 3 Old Green Road, Lucas Bridge Business Park, Towcester NN12 8AX

Question 3

Are your physiotherapists registered and qualified?

Accepted Answer

All of our physiotherapists are highly qualified, chartered, and HCPC-registered with additional specialisations, including advanced degrees and ongoing professional training.

Question 4

Can I use my private health insurance for treatment?

Accepted Answer

Yes, we work with most of the UK's major private healthcare providers, including Bupa, AXA, Vitality, Aviva, IPRS, Speedmedical and others. If you have insurance through your job, your treatment could be fully or partly covered.

Question 5

What makes RED Physiotherapy different from others?

Accepted Answer

We offer same or next-day appointments, a genuine family-run atmosphere, all-inclusive treatment sessions, tailored plans for every age group, and a commitment to putting your recovery and comfort first without long waiting lists or pushy follow-ups.

Question 6

How do I book an appointment?

Accepted Answer

You can book an appointment through our online booking system on our website, by calling us at 01908 713 973, or by emailing contact@red-physiotherapy.co.uk. Our online system allows you to choose your preferred practitioner, location, and time slot.

Question 7

Do you offer same-day appointments?

Accepted Answer

Yes, we offer same-day appointments subject to availability. If you need urgent care, please call us directly and we'll do our best to accommodate you as quickly as possible.

Question 8

How long is a typical appointment?

Accepted Answer

Initial assessments typically last 45-60 minutes, allowing time for a thorough examination and treatment planning. Follow-up appointments are usually 30-45 minutes. We ensure each session gives you the time and attention you need.

Question 9

What is your cancellation policy?

Accepted Answer

We require at least 24 hours' notice for cancellations or rescheduling. Late cancellations or missed appointments may be charged at the full appointment rate. We understand emergencies happen, so please contact us as soon as possible if you need to change your appointment.

Question 10

Can I choose my physiotherapist?

Accepted Answer

Absolutely! When booking online or by phone, you can select your preferred physiotherapist. Each team member has different specialties and expertise, so we're happy to help match you with the best practitioner for your needs.

Question 11

What conditions do you treat?

Accepted Answer

We treat a wide range of conditions, including whiplash, neck and back pain, sports injuries, muscle strains and tears, postural issues, work-related injuries, joint pain, arthritis, neurological conditions, and offer preventive care.

Question 12

What happens during my first visit?

Accepted Answer

During your first visit, we take time to listen to your concerns, assess your condition, and explain your tailored treatment plan in a way that's easy to understand, ensuring you always feel supported and respected. We also start treatment to provide pain relief and increase your quality of life.

Question 13

What should I bring to my first appointment?

Accepted Answer

Please bring any relevant medical documents (referral letters, scan results, etc.), your insurance details if applicable, comfortable clothing that allows access to the affected area, and a list of any medications you're taking. If you have specific questions or concerns, write them down so we can address them all.

Question 14

Will treatment hurt?

Accepted Answer

Treatment should never be unbearably painful. You may experience some temporary discomfort during certain techniques, but we always work within your comfort level and explain what we're doing. Many patients find immediate relief during their first session. We prioritize your comfort while ensuring effective treatment.

Question 15

How many sessions will I need?

Accepted Answer

This varies greatly depending on your condition, goals, and individual response to treatment. After your initial assessment, we'll discuss a realistic treatment plan. Some patients see significant improvement in 2-3 sessions, while others with chronic conditions may benefit from ongoing care. We're always transparent about expected timelines.

Question 16

Do you offer home exercise programs?

Accepted Answer

Yes, home exercises are an essential part of your recovery. We'll provide you with a personalised exercise program tailored to your condition and goals, with clear instructions and demonstrations. These exercises help speed up recovery and prevent future issues.

Question 17

Is manual therapy included in physiotherapy sessions?

Accepted Answer

Yes, our physiotherapy sessions include manual therapy, which means hands-on techniques are provided as part of your inclusive treatment.

Question 18

What's the difference between physiotherapy and sports massage?

Accepted Answer

Physiotherapy involves a comprehensive assessment and treatment plan that may include manual therapy, exercises, education, and various modalities. Sports massage focuses specifically on soft tissue manipulation to relieve tension, improve circulation, and aid recovery. Our therapists can guide you on which approach is best for your needs.

Question 19

Is sports massage only for athletes?

Accepted Answer

No, sports massage therapy is beneficial for both professional and recreational athletes, as well as anyone who regularly engages in physical activity, or wants to address muscle tension and recovery needs.

Question 20

Do you treat children as well as adults?

Accepted Answer

Absolutely. We provide specialist paediatric physiotherapy and have experience in treating both adults and children for a range of conditions, ensuring care is tailored to each child's unique needs.

Question 21

Do you treat elderly patients?

Accepted Answer

Yes, we specialise in elderly mobility and provide personalised treatments to support older adults in staying active and independent.

Question 22

Do you treat work-related injuries?

Accepted Answer

Yes, we treat a range of work-related injuries, helping you recover comfortably and return to your normal activities as soon as possible.

Question 23

What are your prices for physiotherapy?

Accepted Answer

A 60-minute treatment for adults (18-65) is £96, 45 minutes is £69, and there are discounts for children, students, elderly, and Blue Light card holders. We offer multiple treatment plans for savings, as well as monthly memberships.

Question 24

How much does a sports massage cost?

Accepted Answer

A 60 minute sports massage is £72, and a 30 minute session is £42.

Question 25

Do you offer home visits?

Accepted Answer

Yes, we offer premium physiotherapy home visits in Milton Keynes, Northampton and Towcester, with prices ranging from £150 to £220 for a 60-minute session.

Question 26

Do you provide online consultations?

Accepted Answer

Yes, we offer a 30-minute online physiotherapy consultations priced at £25.

Question 27

Are there flexible payment plans or memberships available?

Accepted Answer

Yes, we offer monthly memberships at £49/month, which includes a 30-minute physiotherapy or sports massage session, a personalised home exercise plan, priority booking, and family can participate at the same rate per session.

Question 28

What are the benefits of joining the monthly membership?

Accepted Answer

Our monthly membership guarantees a 30-minute physiotherapy or sports massage each month, home exercise plans, price freeze all year, priority booking, and frozen pricing of £49 / session for your family members.

Question 29

Do you offer discounts for families?

Accepted Answer

Yes, our monthly membership allows family members to join for just £49 per session, providing affordable, quality care for everyone.

Question 30

What payment methods do you accept?

Accepted Answer

We accept cash, all major credit and debit cards, and bank transfers. Payment is due at the time of your appointment unless you're using insurance. We can also provide receipts and invoices for your records or insurance claims.

Question 31

What is shockwave therapy and do you offer it?

Accepted Answer

Yes, we offer shockwave therapy, a non-invasive treatment that uses high-energy shockwaves to promote healing, relieve pain, break down calcifications, and improve range of motion, with sessions package priced at £299 for 6 x 30 minutes.

Question 32

Do you offer specialty therapies like acupuncture or dry needling?

Accepted Answer

Yes, we offer both acupuncture and dry needling, performed by qualified physiotherapists, to help with pain relief, muscle relaxation, and improved mobility.

Question 33

What is women's health physiotherapy?

Accepted Answer

Women's health physiotherapy addresses conditions specific to women, including pelvic floor dysfunction, pre and postnatal care, incontinence, pelvic pain, and recovery after childbirth or gynecological surgery. Our specialists provide sensitive, expert care in a comfortable, private setting.

Question 34

Do you offer support between sessions?

Accepted Answer

Yes, we offer WhatsApp support, so you can reach out if you need advice or guidance in between appointments.

Question 35

What COVID-19 safety measures are in place?

Accepted Answer

We follow all current NHS and government guidelines to ensure your safety. This includes enhanced cleaning protocols, hand sanitization stations, adequate ventilation, and PPE when appropriate. If you have any concerns, please let us know.

Question 36

What should I do if I have symptoms before my appointment?

Accepted Answer

If you develop COVID-19 symptoms or test positive, please contact us immediately to reschedule. We offer virtual consultations when appropriate and will work with you to ensure you receive care safely.