What are cookies?
Cookies are small text files that a website saves on your device. They help the website work, remember your choices and, with your permission, help us understand how our website is used and measure our advertising.
Similar technologies, such as tracking pixels and browser storage, work in a similar way. This policy covers them too, and we call them all cookies here.
Your choices
When you first visit our website, our cookie banner (provided by CookieYes) asks for your permission. Necessary cookies are always on, because the website cannot work properly without them. All other cookies (Functional, Analytics, Performance and Advertisement) stay switched off until you choose to allow them. If you reject them, or do not make a choice, they are not used.
The Meta (Facebook and Instagram) pixel and other advertising tags only load after you accept Advertisement cookies. Google Analytics and Google Ads use Google Consent Mode. Until you accept the relevant category, they do not set or read any cookies on your device. In this mode Google may still receive limited information without cookies, such as the fact that a page was viewed, which helps us understand visits in total rather than about you.
Changing your mind
You can change or withdraw your consent at any time. Use the button below, or the cookie settings button that stays on screen on every page. If you withdraw consent, we stop using those cookies from that point. You can also delete cookies at any time in your browser settings.
The cookies we use
We group our cookies into the same categories you see in our cookie banner.
Necessary
These cookies are needed for our website to work and to remember your cookie choices. They are always on and cannot be switched off.
| Cookie | Provider | Purpose | Duration |
|---|---|---|---|
| cookieyes-consent | CookieYes (red-physiotherapy.co.uk) | Remembers the cookie choices you have made so we can respect them on future visits. It does not store any personal information. | 1 year |
Functional
These cookies support extra features, such as the videos on some of our pages, which are hosted on YouTube. Videos only load after you accept Functional cookies. Until then you will see a placeholder with a link to watch the video on YouTube instead.
| Cookie | Provider | Purpose | Duration |
|---|---|---|---|
| YSC | YouTube (youtube.com) | Keeps track of the videos you watch during a single browsing session. | Session |
| VISITOR_INFO1_LIVE | YouTube (youtube.com) | Remembers your video player settings and checks your connection speed. | 6 months |
| VISITOR_PRIVACY_METADATA | YouTube (youtube.com) | Stores your cookie choices for YouTube. | 6 months |
Once you accept Functional cookies, we load videos using YouTube's privacy enhanced mode (youtube-nocookie.com). YouTube may set the cookies above, or store similar information in your browser, when you play a video.
Analytics
These cookies help us understand how visitors use our website, for example which pages are visited most, so we can improve it. We use Google Analytics 4.
| Cookie | Provider | Purpose | Duration |
|---|---|---|---|
| _ga | Google Analytics (red-physiotherapy.co.uk) | Tells visits apart by giving your browser a randomly generated number, so we can count visitors and sessions. | Up to 2 years |
| _ga_<ID> (on our site: _ga_CD3Z3Q9XLV) | Google Analytics (red-physiotherapy.co.uk) | Keeps track of your session and counts the pages you view. | Up to 2 years |
Some browsers, including Chrome, limit these cookies to about 13 months.
Performance
These cookies would help us measure and improve how quickly our website loads.
We do not currently set any performance cookies. Our hosting provider's speed and visit monitoring (Vercel Speed Insights and Web Analytics) does not use cookies.
Advertisement
These cookies help us measure how well our adverts work and show relevant adverts to people who have visited our website. They are only set if you accept Advertisement cookies.
| Cookie | Provider | Purpose | Duration |
|---|---|---|---|
| _gcl_au | Google Ads (red-physiotherapy.co.uk) | Helps us measure when a visit leads to a booking or enquiry after you have seen one of our Google adverts. | 3 months |
| _gcl_aw | Google Ads (red-physiotherapy.co.uk) | Stores the click reference when you arrive from one of our Google adverts, so we can see which adverts lead to bookings. Only set when you arrive from an advert. | 3 months |
| IDE | Google (doubleclick.net) | Used by Google to measure advert performance and show relevant adverts. | 13 months |
| _fbp | Meta (red-physiotherapy.co.uk) | Identifies your browser so Meta can measure our Facebook and Instagram adverts and show them to relevant people. | 3 months |
| _fbc | Meta (red-physiotherapy.co.uk) | Stores the click reference when you arrive from one of our Facebook or Instagram adverts. Only set when you arrive from an advert. | 3 months |
| fr | Meta (facebook.com) | Used by Meta to deliver adverts, measure how they perform and make them more relevant. | 3 months |
We also use the OpenAI Ads pixel to measure visits from our adverts in ChatGPT. It only loads after you accept Advertisement cookies.
Durations are the longest time a cookie can stay on your device unless you delete it sooner. Cookies set by Google and Meta are also covered by their own privacy policies.
Changes to this policy
We review this policy when we add or remove cookies. The latest version will always be on this page.
Contact us
If you have any questions about how we use cookies, email us at contact@red-physiotherapy.co.uk or call 01908 713973. You can read more about how we handle your personal information in our Privacy Policy.
Cookies?
We're happy to explain how we use cookies on our website. Contact us with any questions or to book your appointment.